Customer Support holiday schedule for 2016

Our support offices are closed on the below dates. Customer with an Advanced Support plan are entitled to 24 x 7 support during bankholidays. For critical support issues, Advanced Support customers can use their access code to obtain technical support.

Europe, Middle East & Africa

Schedule 2016

  • January 1st, New Year
  • March 28th, Easter Monday
  • April 27th, King's Birthday
  • May 05th, Ascension Day
  • May 16th, Pentecost Monday
  • December 25th, Christmas
  • December 26th, 2nd Day of Christmas


North America (*)

Schedule 2016

  • January 1st, New Year's Day
  • January 18th, Martin Luther King Day
  • February 15th, Presidents Day
  • April 15, Emancipation Day
  • May 25th, Memorial Day
  • July 04th, Independence Day
  • September 05th, Labor Day
  • November 11th, Veterans Day
  • November 24th, Thanksgiving Day
  • December 25th, Christmas Day

Asia Pacific

Schedule 2016

  • January 1st, New Year's Day
  • January 11th, Coming of Age Day
  • February 11th, Foundation Day
  • March 21st, Vernal Equinox Day
  • April 29th, Showa Day
  • May 03rd, Constitution Memorial Day
  • May 4th, Greenery Day
  • May 5th, Children's Day
  • July 18th, Marine Day
  • August 11th, Mountain Day
  • September 19th Respect-for-the-Aged Day
  • September 22nd, Autumn Equinox Holiday
  • October 10th, Health and Sports Day
  • Novemver 3rd, Culture Day
  • November 23rd, Labour Thanksgiving Day
  • December 23rd, Emperor's Birthday
  • December 25th, Christmas Day

* Message for North American clients

In some of the older support agreements - Dutch bankholidays are mentioned. To better serve our North American clients, USA bankholidays apply to these older contracts as well.